Complaints policy – Canterbury Music Makers​

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CMM Complaints process-draft Sept 24

 

Complaints/feedback process:

Complaints should be addressed to any member of the CMM Commitee (Bery, Ian, Virginia, Ursula, Lucy or David)  and will be dealt with by the commitee members.

Complaints can be in person, in writing (email or letter) to committee members or via the CMM website.

 Complaint received

Complaints will be responded to within 14 days, or within a mutually agreed timescale.

 

If the matter is not resolved the complainant may be asked to meet with members of the commitee to try to reach agreement/resolution over the matter. A representative may accompany the complainant. The meeting should take place within 14 days of the response to stage 1 (original response)

 

 

Complaints about financial matters or a breach of an individuals rights may be referred to the Ombudsman.

Notes will be made and retained of any complaints, agreements and resolutions and copies will be made available to the complainant upon request, and retained for a period 6 years.

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Policy review

The policy will be reviewed every two years by the committee. Members of CMM will be informed of any changes to the policy and be invited to comment. 

 

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Draft September 2024