Compliments and Complaints
Canterbury Music Makers (CMM) is an amateur orchestra open to adults who play an orchestral instrument. We hope that all members are satisfied with the way the orchestra, our rehearsals, concerts and repertoire are decided and organised.
If members are not happy about anything relating to the orchestra, have suggestions for changes or improvements or have a complaint, they can contact anyone on the committee, in person, in writing (email or a letter) or by using the “contact us” page on our website.
The committee is currently: Beryl Chalk, Virginia Da Costa, David Ovenden, Lucy Macgregor, Ursula Fuller, Ian Roberts and Georgia Green.
Stage 1: Any complaints will be looked at by two members of the committee in confidence, and they will aim to give an initial response within two weeks in term-time.
Stage 2: If the matter is not resolved the complainant may ask or be asked to meet with other members of the committee, who were not involved at Stage 1, and who will to try to come to an agreement and resolve the complaint. A friend or other member may accompany the complainant. Whenever possible, the meeting should take place within 14 days of the committee’s first response.
If the complaint is against a committee member, that member will not take any part in the investigation.
If the complaint is against an individual, that individual will have the opportunity to express their point of view, also accompanied by a friend or other member.
Stage 3: If there is no resolution after the meeting in Stage 2, the committee will meet and decide if the complaint is justified and decide if any changes need to be put in place, taking all reasonable measures to put things right, and hopefully draw a line under the matter.
Notes will be made and retained of any complaints, agreements and resolutions and copies will be made available to the complainant upon request and retained for a period of 6 years.
Policy review
The policy will be reviewed every two years by the committee. Members of CMM will be informed of any changes to the policy and be invited to comment.
September 2025